Support

Most problems are solved by one of the guides below. If yours is not, write to us and a person will answer.

Guides

• My iPhone, iPad or Mac can't see my PCYour PC doesn't show up in Screen Mirroring
• Castpane Link, the free Mac helperWhat the Mac helper does and how to set it up
• Mirroring works but there is no soundPicture is there, sound is not
• Why Netflix, Disney+ and Apple TV show a black screenBlack screen in streaming apps
• Mirroring stops or disconnectsMirroring drops out or freezes

Contact

Support address coming soon.

It helps if you include:

• your Windows version (Windows 10 or 11);
• the device you are mirroring from and its iOS, iPadOS or macOS version;
• what the connection wizard (the Can't see this PC? button) reported;
• what kind of network you are on: home, office, school or public.